N° 06SaaS · IT Services
One helpdesk.Every country.
SherpaDesk is an all-in-one professional services automation platform — ticketing, time tracking, invoicing and project management for small and mid-size IT teams.
100,000+
users on the platform
160
countries served
Ticket→Invoice
in one pipeline
The Challenge
What made it hard.
A single platform had to serve solo consultants and multi-country MSPs, with billing accuracy that survives audit.
Our Approach
How we built it.
We modernised the web platform and marketing surface, tightened the ticket-to-invoice pipeline, and shipped mobile access for technicians in the field.
Inside the build6 core features
Shipped features,not a wishlist.
Ticketing with SLA tracking
Time tracking tied to billable rates
Invoicing and billing exports
Project and asset management
Customer portal and knowledge base
Mobile technician access
How it ran
Discovery to launch,one accountable team.
Discovery
Stakeholder interviews, success metrics and a scoped first release.
Design
Product architecture, flows and a production-ready design system.
Build
Native and web engineering against a hardened, tested backend.
Launch
Store submission, instrumentation and post-launch iteration.
