Open tickets
100,000+Ticketing with SLA tracking
#4821 · Awaiting reply
Time tracking tied to billable rates
#4822 · In progress
Invoicing and billing exports
#4823 · Awaiting reply
Project and asset management
#4824 · In progress
Overview
SherpaDesk is an all-in-one professional services automation platform — ticketing, time tracking, invoicing and project management for small and mid-size IT teams.
IT helpdesk and PSA platform — ticketing, time tracking, billing and projects.
The challenge
A single platform had to serve solo consultants and multi-country MSPs, with billing accuracy that survives audit.
The response
We modernised the web platform and marketing surface, tightened the ticket-to-invoice pipeline, and shipped mobile access for technicians in the field.
Ticketing with SLA tracking
Time tracking tied to billable rates
Invoicing and billing exports
Project and asset management
Customer portal and knowledge base
Mobile technician access
Stakeholder interviews, success metrics and a scoped first release.
Product architecture, flows and a production-ready design system.
Native and web engineering against a hardened, tested backend.
Store submission, instrumentation and post-launch iteration.
AutomotiveHondaView case study 
Media & EntertainmentSonyView case study 
Consumer ProductsMaui JimView case study Engagements start around $25K. The same senior team, from first call to launch.
